Managing Forms

For Locations

Forms on your location pages — contact forms, booking requests, and similar — send submissions to an email address you control. You can update that address at any time. If Mailchimp is connected, you can also route submissions from each form to a specific Mailchimp audience.

When you’d use this

• Routing form submissions to a new staff member or shared inbox
• Adding a second email address to receive copies of submissions
• Fixing a submission address that is bouncing or out of date
• Selecting which Mailchimp audience a form should push leads to

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Updating your notification email

1. Go to your location dashboard and click Settings → Notifications.
2. Enter the email address that should receive form submissions.
3. To send submissions to more than one address, separate them with commas.
4. Click Save.

Changes take effect immediately — the next form submission goes to the updated address.

💡 Tip

Use a shared team inbox rather than a personal email address. That way submissions keep arriving if the person changes.

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Mailchimp audience selection

If your brand has Mailchimp connected (or you have set up your own Mailchimp account on the My Integrations page), you can choose which Mailchimp audience each form routes submissions to.

1. Click Edit on a form.
2. Scroll to Mailchimp Integration and toggle it on.
3. Select an audience from the Audience / List dropdown. The dropdown shows all audiences from your connected Mailchimp account.
4. Map each form field to a Mailchimp merge tag in the Field Mapping table.
5. Click Save Form.

Each form can route to a different audience — a “Contact Us” form and a “Newsletter Signup” form can push to different Mailchimp lists.

ℹ️ Note

If the Mailchimp section does not appear in the form editor, your brand admin has not yet connected Mailchimp at the brand level. Contact your brand admin to enable it, or add your own Mailchimp API key on the My Integrations page.

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What you cannot change

The structure and fields of your forms — question labels, required fields, form layout — are set by your brand admin. If you need a form field added, removed, or relabelled, contact your brand admin.

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Related

• My Integrations — add your own Mailchimp API key for dual-push to your location’s account
• Editing Your Site — editing page content and your business profile
• Logging In — getting back to your dashboard